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Service profile

Service culture

Luculent always insists on customer orientation, places the customer satisfaction at the first position and standardize the service conducts under the international service standard in order to constantly better the service capability construction and enhance the service management by use of service information measures, institutionalized management system, regular service evaluation etc., so it can protect the customers’ benefits based on hi-quality and efficient services. And Luculent insists on the “4S” service conception of “sincerity, speed, specialty and smile” and establishes the overall customer service system.

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Service Process

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Service standard

Luculent strives to nestle customers and takes satisfaction of the customer demands as its task, while we widely adopt the users’ opinions and strictly handle the users’ complaints based on hi-level service technology and sincere service attitude for the wide customers. As the honorable customer selects products of Luculent Software Company, he will also enjoy the perfect and intact technical services provided by the service supplier which is responsible and values the users’ demands to the most extent. Therefore, we can provide the wholehearted services for each customer.